1. Waste carrier licence
Anyone removing waste must be registered. See our guide to checking a waste carrier licence.
2. A written, itemised quote
You should know what is included before the day. Be wary of vague quotes or “we will see when we get there”.
3. Insurance
Ask about public liability insurance, especially if the job involves stairs, a flat or valuable items.
4. Real local reviews
Look for recent reviews and names, not just star ratings. Ask for examples of similar jobs.
5. Paperwork
A professional company provides a waste transfer note or similar record. This protects you if waste is later found fly-tipped. See fly-tipping in Kent.
6. Reuse and recycling
Ask what they do with items. Good firms reuse, donate and recycle first. See what happens to items after a clearance.
7. Clear pricing and payment
Know the price, the payment method and what happens if the job changes. See the cost guide.